Microsoft Teams

Microsoft Teams is the chat and meeting surface for most Microsoft-365-anchored organizations. The integration lets myai post messages, deliver notifications, and trigger workflows from Teams — through a bot app registration in your tenant — so the automations your other tools already participate in extend cleanly into the channel where your team is actually paying attention.

What you can do

• Post messages from automations — a function drops a structured update (CRM change, deploy status, customer signal) into the right channel at the right moment.
• Direct-message specific people — for the times when a channel post is too noisy, send a 1:1 to whoever needs to act.
• Adaptive Card messages — rich, structured messages with buttons and tables, not just plain text.
• Bridge cross-tool workflows — a HubSpot deal change, a Linear issue closure, or a customer email triggers a Teams post for visibility.
• Trigger workflows from mentions — @myai summarize this thread becomes an action your team invokes without leaving Teams.
• Multi-tenant support — one app registration can serve multiple Workspace tenants if needed.

How to connect

Azure Bot Framework App Registration in your tenant. This is different from a user-OAuth integration like Outlook — the Teams integration is a bot, which means it needs its own app secret and admin consent.

Setup (admin, one-time):

1. Create an Azure Bot resource in the Azure Portal. The resource generates the App (Client) ID.
2. Generate an app secret (App Registrations → your bot → Certificates & secrets → New client secret). Copy immediately — Azure only shows it once.
3. Add the Microsoft Teams channel to your Bot resource.
4. Set the bot's messaging endpoint to the myai inbound webhook (varies by deployment — your contact at myai will provide).
5. Grant the application permissions the bot needs (ChannelMessage.Send, Team.ReadBasic.All) and have an admin consent to them.
6. Provide the Client ID and App Secret in the integration form. Tenant ID is optional (blank for multi-tenant).

Connect Microsoft Teams in myai

Common use cases

• Customer-success channel feed — every new high-priority signal from CRM, support, or product analytics posts to a dedicated channel with full context inline.
• Engineering alerts — Linear status changes, deploy events, andon escalations flow to the right Teams channel without copy-paste.
• In-line summarization — @myai summarize this thread digests a long Teams conversation and posts the recap back inline.

Reference

• Connection model: Azure Bot Framework app registration (admin setup, one-time)
• Required Graph permissions: ChannelMessage.Send, Team.ReadBasic.All (application permissions, admin consent required)
• Bot must be added to channels before it can post — Teams permission model enforced