Twilio

Twilio is the programmable-communications layer most teams reach for when they need to actually contact someone — SMS to a customer's phone, WhatsApp to an international buyer, voice calls for verification, transactional email when the in-app channel isn't enough. When the integration lands, any function that needs to reach a human directly will be able to do it through Twilio without anyone hand-rolling the API client.

What you'll be able to do

• Send SMS from automations — a workflow ends, a phone gets a text. Order confirmation, appointment reminder, fraud alert, whatever fits.
• WhatsApp for global reach — for customers and prospects outside SMS's strongest markets, the same integration handles WhatsApp Business messaging.
• Programmable voice — initiate a verification call, place a callback, route an inbound call to the right destination based on context.
• Transactional email via SendGrid — Twilio's email arm is in the same credential, so triggered notifications can flow over email when SMS isn't appropriate.
• Trigger on inbound — a customer reply to an SMS or WhatsApp message kicks off a downstream function (CRM update, escalation, agent ping).

How it'll work

Connect via your Twilio Account SID + Auth Token (or API Key for finer-grained permissions). myai stores the credential once and any function in the workspace can fan out a Twilio request without re-implementing auth.

Tell us you want Twilio

Use cases we're hearing

• High-priority customer alerts for the moments when in-app notifications aren't enough — verified incidents, payment failures, scheduled outages.
• Two-way messaging workflows — outbound SMS prompts a customer reply, the reply triggers the next workflow step (rescheduling, confirmation, escalation).
• Internal on-call escalation — automated paging when an andon fires and the primary on-call doesn't acknowledge within a defined window.

Reference

• Connection model: Twilio Account SID + Auth Token (or API Key for scoped access)
• Channels: SMS, WhatsApp Business, voice, email (via SendGrid)
• Inbound webhooks supported for two-way workflows